I am in town for a long weekend and based on the great ratings, I stopped in here. They were not very welcoming, and did not really let me know what I needed to do. I stood around for about 10 mins before they showed me to the manicure bar. I was getting shellac removed and just a regular manicure. She did not do all that was listed in the pricing (did not put heat on my hands and didn't put any lotion on!) The lady (never told me her name) cut my cuticles really rough and poorly. She didn't do a very good paint job, and didn't even give me any lotion/massage. After drying I had to go ask her to clean up my nails. I am very disappointed in the service and quality of this manicure. When I come back into town, I won't be going back.