If I could give them 0 stars I would. We found a HUGE bedbug on the bed. It was about the size of a pea. When we went to the office, the front desk man would not even look at me when I talked to him. He simply said, "I cannot give you a refund. You have to come back at 5am to talk to a manager." When I asked for any places nearby that would take midnight reservations because we couldn't sleep in a room with bedbugs he said he didn't know. He didn't even offer an apology or a solution. Never even made eye contact. Outside around the back, there is a row of mattresses lined up against the dumpster. I wish we would have seen that first. DO NOT STAY HERE!!!!!!!!!