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  • This review is late but well deserved! I first contacted AHWA when I was sick of being okey-doked around by my Home warranty company when it came to dealing with an AC system that constantly needed service calls and re-fills on coolant. The contractors they kept sending would tell me that the system was leaking, but not anywhere they could find and that it was likely in my line-set which runs under the slab beneath my house. So they'd do a quick top-up and six months later my system would fail. I decided to contact an independent contractor and hired AHWA to take a close look. Brad, a very friendly and knowledgeable tech came out, inspected my system and diagnosed several problems including a leaking evap-coil in the air-mover. He used a "sniffer" and also showed me where other techs had run their fingers through the oil that had leaked and dried in the pan below. He also explained to me why this wasn't getting properly fixed and this is important to know if you have a home warranty: Home warranty contractors are paid a flat rate to do service calls however big or small a job is. This means if they find a big problem that will take several hours to repair, they will do everything possible to put a "bandaid" on the problem and kick that can down the road for the next guy to deal with. This happened to me about 7 times in 3 years. Once Brad wrote up his findings and recommendations, I was able to use that to basically FORCE my warranty company to finally fix the problem. Unfortunately I still had to use a HW contractor. It took 2 guys about 5 hours to repair the system and replace all of the necessary parts that were leaking at both ends: evap coil, accumulator, among others. Finally the system was fixed thanks to AHWA Brad's expertise. He had also suggested that all of my duct work in the attic needed serious help and offered to come back, free of charge, to do an estimate with their ducting expert and designer Darrin. Darrin and Brad came back and Darrin examined and tested my system's air-flow and efficiency and determined that it was ducted wrong and had terrible air-flow and leaks. The last owners had a new system installed but they basically shoe-horned a new machine into old crappy ducting. I had a 5-ton system that was only moving about 3-tons of air! Darrin recommended a complete over-haul with new plenum boxes above and below the air-mover, re-sealing all of the ducts and re-insulate the whole deal. He took measurements and a few days later he got back to me with a reasonable quote. A week later he and 2 other guys completely fixed my system. It took longer than expected but that's because Darrin is a perfectionist and seems to treat every job like it's his own house! My attic is transformed: gone are the ducts wrapped in exposed dirty pink fiber-glass! Gone are the improperly fitting plenum boxes! Gone are the leaks! Now my system looks modern and functions optimally. They even pointed out that some nit-wit had placed a cooling vent right next to my cold air return which was detrimental to the air-flow so it got capped. Finally my system is functional and efficient. The energy savings will likely pay for the cost of repair in a couple years at most! Thanks Darrin! Thanks Brad! Thanks AHWA!! I highly recommend this company. Don't get the Cold Shoulder by your HW company: hire the experts at AHWA and get it fixed right!
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