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  • Left Lolo's in Scottsdale at 10:15am. Did not eat there because the service upon entering was terrible. There were two parties waiting at hostess stand but no hostess. There was a young woman cleaning a booth whom I presume was "the hostess." She turned and saw us but did not acknowledge us. After several minutes another worker brought out a high chair for the baby in one of the waiting parties. Apparently they had to locate it from the back. After several more minutes "the hostess"seated the other waiting party in the booth she had just cleaned, although there were several empty booths, without ever asking their table or booth preference. The party asked to be reseated at one of several empty tables and was reseated. The woman finally asked if our party size then turned to do other things. At that point we left, convinced that the rest of the experience would be equally disappointing. There were only about ten to fifteen customers in the restaurant so no reason for the poor customer service. It seems the business simply does not care about basic customer service. Not sure whether the food is good or not and we'll never know because we will not return. We promptly went to a competitor's restaurant where we were promptly greeted, waited only about ten minutes for a table despite their full house had a very enjoyable meal. Lolo's owner should invest some resources in training his staff in customer service 101.
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