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| - I am blown away by how wonderful Dr. Ross Lirtzman and his staff are... seriously BLOWN AWAY!
As you may have seen in a previous review, I was disappointed with another specialist in town that did two ACL surgeries on my girl Minnie. When I asked my regular vet for another referral, they gave me ASG without hesitation and I can see why.
From the first phone call to set up a consultation to several visits later, I've had only extremely positive experiences with ASG. The facility is immaculate and uses all of the latest and greatest technology and the entire staff couldn't be more professional (and I've corresponded with all of them.)
Karen, my initial point of contact, was friendly and sympathetic, when I made that first phone call, and she scheduled me in asap and followed up to confirm the day before.
Rob and Rebecca, the CVTs (Certified Vet Techs) were both amazing with me and Minnie during each of our visits as well, and Emileigh was also extremely supportive and knowledgeable when I picked Minnie up after the procedure she had at ASG. The real reason to go to ASG though, is for Dr. Lirtzman aka Ross. He is the most personable doctor that I've met in a really long time. He took the time to hear all about Minnie's history and explain to me in detail what was going on. He showed me x-rays, he drew pictures, he used props, etc... and he didn't pressure me to make fast decisions on next steps either.
When I decided to move forward with a procedure at his office, I was given a call and email to actually watch the procedure done online live while it was happening - it was very cool to see. In addition, the staff cleaned Minnie up afterwards... so much that it appeared that she had been bathed. And the topper? Minnie was recovering over a holiday weekend and I was given Dr Lirtzman's personal cell phone number in case of emergency.
Several weeks later, Minnie is still recovering, but she's doing a ton better than before we visited ASG and I'm optimistic that with ASG's help, she will start using her leg even more than she is now. I am confident we are in the best hands in the Valley with this office.
I don't wish pain to anyone's pets, but if for some reason you find yourself in a position to take your fur baby to a specialist, I highly recommend going here. Their tagline on their website is "
Come see the ASG difference for yourself... and Come. Stay. Heal!" Well I did just that and couldn't be more pleased. Thanks ASG!
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