Last night some friends and I dined at this establishment, it has been one of our favorite places...until last night. After waiting almost 40 minutes for our credit cards to be returned so we could sign our checks and leave we were informed that their credit card machine was down. We asked our very kind waiter, Spencer, what the eta would be. He then returned with all of our credit card information written on a card for us to sign. After explaining that we were not comfortable with this, the very unpleasant manager, Wendy came to our table. She explained that this is what all of their restaurants do when the credit card machine is down with no apology for the inconvenience whatsoever. When we explained that we were not comfortable with leaving our credit card details with her unsecured and overnight and shared that this practice is unsafe her response was, "well how are you going to pay for your food?"
Unbelievable. HORRIBLE way to treat a frequent customer or any customer in general. I recommend that Wendy go through some basic customer service training as she should not be in a position to deal with customers. Additionally, I suggest Ken's work on understanding privacy laws. I won't be returning to this establishment who puts their customers LAST.