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  • Over Charged! My garage door was broken on a Saturday evening and wouldn't close, so my wife called Precision Garage doors to come out and fix it. They said an after hour's call will require an additional $100. The technician (Brandon) showed up and was knowledgeable and nice and I have no problem with the level of service he provided. When Brandon arrived he looked over the door said he would need to re hang it, and once that was done he could inspect the hardware to see if anything needed replacing. I agreed. I went in the house and 8 minutes later the technician knocked on the door and said he was done. I was like great that was fast, then he told he wouldn't charge me $450 dollars he would only charge me $350. To fix the door he needed to re string the cable on the drum. Naturally I was upset who gets paid $350 dollars for 8 minutes work, even if you consider the extra charge for after hours. The technician said he couldn't change the price even though it only took 8 minutes to fix because it is company policy, the only consolation was he could add a strut to my door which would help but wasn't really needed. So I had a choice pay $350 for 8 minutes work or pay $350 for 8 minutes work and a strut which took an extra 15 minutes. So I said put the strut on I'll pay the $350 and call your office on Monday to lodge a complaint. I can't help but feel I was totally ripped off for the amount of time and effort. I called three other companies to get a quote for the same work and all three came within $25 of each other averaging $175. About $125/hr for labor and around $55 for the service call. The other companies were A1 garage Door Repair A Always Open Garage Garage Doors 4 Less I paid the bill, and shame on me for not checking out this company (see other reviews on yelp) before having them come out, but I'm writing this review so hopefully the next person doesn't get taken to the cleaners like me.
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