| rev:text
| - Never again!
You won't get a third try with me.
Horrible experience with your company from beginning to end.
Thing is, I had issues with your company last year (September) BUT I decided to still use your company this year, in hopes that things would be better.
To start...
I scheduled the package that was $220 (airport pick up and round trip return with a visit to the Vegas sign) and was told there weren't any limos available and I'd be charged $230 for an SUV.
I was thinking that this was going to be some sort of huge luxury SUV with lots of space.
Nope.
It was a "regular" SUV that happened to be black.
The driver kept calling me telling me he was in the baggage claim area.
Problem! This was a surprise pickup for my fiancé --- who happens to be with me AND hearing the driver on the line telling me that he's at baggage claim. The first call was ok. Calling me 2 more time was NOT cool -- especially when I wasn't LATE!
The driver didn't know that he was to have champagne OR that he was taking us to the Vegas sign. He stopped at a liquor store that happened to be on the way to the sign.
Tacky!
The driver didn't have a way to take payment from me via credit card and seemed not to understand what was going on. He called the office and I gave my card information on the phone as we sat at the entrance of the hotel. I have various copies of my confirmation that initially shows the information for Vegas sign and champagne then that gets erased when I made a call to make sure that the drivers sign read "ryan smith"
On Friday evening, I called, as promised to make sure that my return trip time was set up and that a different hotel pickup was entered. Instead of being picked up from the Mirage (where I was dropped off on 9/10) I needed to be picked up at 830pm from MGM. I also asked for a limo instead of an SUV. We went back and forth on pricing! The woman I spoke to kept telling me that I would owe an additional $108. I already paid $152 of the $220 balance. I disagreed with that price. I should have ended up owing $68-$78. She assured me that a manager would call me back because she was new and didn't know what to do and that the manager was making her way in the office. No one called back.
I called back on Saturday and was assured that all was well and that everything was in the system. I received a follow up voice mail and a text message. The odd thing is, the text directs me to pay the driver in cash! Ok.
No problem.
The problem is, I'm waiting outside the MGM. No driver. No call.
I called at 840pm and was told that the driver who was assigned was not answering. Then I was put on hold again. I'm told that a driver would arrive in 5 minutes and it would be an upgraded vehicle AND I wouldn't be charged for the upgrade. Time is being wasted. I don't want to wait. I tell the person "no, I don't to wait another 5 minutes". I'm certain that 5 minutes would not be 5 minutes!
I caught a taxi to the airport, after being on the phone for 15-20 minutes with your company!
Thank goodness for the bell guy who realized that we had been waiting for OUR RIDE for a very long time and he didn't make us get in the back of the line for a taxi.
Thing is, your company didn't seem to care that I was inconvenienced.
No email.
No text.
No call of apology.
You might need to tell your employees to stop telling customers that they are new. Most people don't care that you're new. We just want our issues fixed in a timely and efficient manner.
You can guarantee that I will not give you a third chance.
I emailed this same information to the company and didn't get a response. I tried to give them an opportunity to respond for having me look like an idiot waiting for a limo that never showed up to take me back to the airport.
---------
Still no call or email BUT...
After 24 hours of this review being posted on Facebook, Yelp and my personal blog, I received a refund.
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