I was visiting from out of town and thought I was planning ahead by booking a shampoo and blowout online. When I arrived I was met by an extremely rude woman who declared I didn't get a confirmation so I had no appointment. I understand that it was a mistake on my part but this person was so unaccommodating and rude that I left furious! She didn't look to see if there was anything later that day or the next or apologize for the glitz in booking. Fortunately for me I walked across to Scott Damon Salon and was met by the kindest stylist who fit me in for the same price.