After visiting five different car dealers in one day, Acura North Scottsdale is the only one I could stomach returning to. No high pressure sales, no intimidation tactics, nothing but professional, courteous service. We dealt with both Rob Rossi and Venna Wang. They knew their product well and offered legitimate solutions to help meet our criteria for a new car. When we told them that we wanted to look at more cars, they didn't try to convince us to stay and make a deal, they simply told us to enjoy looking and that they only wanted to sell us a car if we felt it was the right one for us. The scary part is that I felt like they genuinely meant it.
All of the other dealers we went to started circling like sharks when we told them we wanted to look at more cars. One of the dealers even ridiculed us and told us that we were stupid if we didn't buy their car. Does that sales tactic really work? It must, because that is how half of the dealers we talked to seemed to operate.
Rob Rossi and Venna Wang were both so pleasant to deal with that they made our car buying experience what it should be, FUN! Can't wait to trade in our other car and become a two Acura family.