I'm from NYC & really miss good NYC pizza. I've lived in Madison for 3 years now & haven't come close to finding it. I've heard a lot about Ian's from many different people, & my husband finally took me to Ian's on Friday. We ordered a large pie w red sauce, fresh mozzarella & fresh basil. The girl taking our order said "like vegan?" and we said "no like a plain cheese pie w fresh basil" then she said "fresh basil? uh..we have a spice rack?" So we just looked at eachother and said "one large cheese pie." What we got, 20mins later, was a pie covered in red sauce with an unmelted ball of cheese on the middle of each slice. I'm still in awe. So many people let this happen...no one stopped and said "hey? maybe this isn't right?" that I truly can't believe it. So not only were the employees clueless and rude but they couldn't even make a plain cheese pizza. Disappointing at best.