They dont listen to what you want.I requested the deluxe pedicure with the mask .The lady did a pedicure then pulled out this grater type device then called that the callus remover.Charged me $5 for using the cheese grater thing when I asked for the mask.The lady painted my nails very sloppy so i asked her to fix it ...She got a attitude then the lady at the first station chimes in and saids I heard you say callus remover...I replied I asked what that was but I requested the mask...She then aggressively fixed the previous ladies poor polish job with a attitude but did a much better job than the other lady