We are locals and we were very excited to try this place. We were given a gift card for the Westin for Christmas, so my husband and I decided to take the kids there.
Before going to the restaurant we asked the front desk staff if we could use the gift card at the restaurants there and they said yes. Only thing was it was a one time use and we would not get any credit back if there was any left. We agreed to this.
So we get to the restaurant and present our server with the gift card after which she tells us she has to check with her manager to see if it okay to use it. 15 minutes later She comes back and says the same thing the front desk staff told us. In the 15 minutes she offered no bread and was lazy on refilling our water (they should invest in larger water glasses as they are only a 5 oz glass)
It felt as of our server (Ruth) was inconvenienced by my family having dinner there. Although the food was not great, it wasn't bad either but we will not go back because of the service. Service makes all the difference.
I also oreded a 17$ glass of red wine which was served to me cold fresh out of the rerefriger so I had to ask for another. My husband ordered Blantons on the rocks in which the bar tender put too much ice and was served to my husband watered down.
I honestly would give this place a 0 if it was an option. The dinner total was 175 and the gift card was for 250... So the Un-enthused server (Ruth) received a 75$ tip.