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| - Posting a bit late, but I took down detailed notes for this one... I'm giving 3 stars, but ONLY because of the food.
Visited Ursa with my husband for our wedding anniversary a little while back.
A friend had visited Ursa for a birthday party earlier in the year and reported having a terrible experience with the service there. I had hoped most of the trouble they had was related to them being a large group but I too was disappointed with our experience.
First off I must say the food was excellent; it was the service that was the big let down.
Make sure you have a snack before you go. Because it took forever to get food there (my husband kept joking "arrive hungry, leave tomorrow"). I don't recall exactly how long it took the appetizers to come but the mains were well over an hour from when we ordered. I get spacing out the apps and mains, but the portions are smallish so it's not like one needs a huge amount of time between courses to digest.
We then made the mistake of ordering a dessert to share. After nearly 40 minutes (our espressos came quickly but were long gone by the time we would have received dessert) we asked whether they had started making (which for the desserts they offered that night was a matter of plating - I know because we had the table next to the dessert station) ours and if they hadn't, could they just cancel it and give us our bill.
They finally ended up quickly pulling together our dessert, which they gave us free of charge since we were waiting so long, along with a couple of glasses of dessert wine. But I kind of wonder what would have happened if we hadn't asked them to cancel the dessert. If they would have just thought it was okay to serve someone's dessert 45 minutes after they ordered it... The restaurant wasn't even close to being full and they had a huge staff on hand in the kitchen at one point, so I shudder to think what it might be like on a busy night. I'm hoping they just had an off day.
Also, we noticed that for some tables our server explained their food to them when it was presented (which could have been helpful because the way some of the stuff was "deconstructed" it wasn't immediately clear how one might best eat it) but for other tables (including ours) he just kind of dropped it on the table and walked away without saying a word. The staff just seemed generally awkward and not on the ball: the smoke detector got set off and they didn't seem to know what to do, we watched one guy repeatedly spill something because the lid on his squeeze bottle wasn't attached and we saw the kitchen staff doing shots (while people were still waiting for food...).
As I said, the food was tasty so you won't be disappointed there. The menu was creative and there was 5-6 or so apps ($12-$18) to choose from and 4 mains (2 meat, one fish and one veg - $20-$28 I think). We had the lamb tartare (delish) and the burrata salad (also delish) for starters and the goat and rabbit (amazingly moist/tender) for our mains.
If they can sort out the issues with the service I would consider going back, but until then I'm in no hurry to return.
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