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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Bad cannot describe the service here! The bulk of the staff is rude, unprofessional and don't do their jobs. I think its funny they find it appropriate to scream at clients over the phone for canceling appointments late due to being sick, while their therapists do not even show up for scheduled appointments! I had 2 no show therapists, in which they left me sitting in the waiting room once for 30 min another for 45 and no one even came to tell me the therapists were no shows. I had to seek out staff, wait... even longer then was told I can reschedule. The membership is a joke- when I went into cancel 3 other people were canceling as well.They will do anything to prevent you from canceling your membership. I was offered a catch up promotion they were running so I would be able to suspend payments while using one of the many sessions I had not used. The staff member promised me a phone call a before my catch up was over so I would be able to properly continue my membership or cancel. Needless to say I did not get a call. I finally made it in to cancel my memberships ( I had paid for one for myself and one for my fiancĂ©) I was handed cancelation forms and the girl walked away. Now 2 months later I receive a phone call I am 3 months behind in payments and need to resubmit a payment form... so what were the cancelation forms for! The girl said she had called numerous times, I had not received any messages. If they were trying to get in touch with me so badly why not mail or email my membership information since they had other ways to contact me. This is the first 1 star review I have ever written, and hopefully ever will. If possible I would give 0 Stars, if anything this is a 'BEWARE' do not sign up!!!!, there is so many other massage chains and individuals that are around now- and ones that will treat you better! In the therapists defense I never received a bad massage or facial from the few I got over my year and a half membership, its too bad that the customer service and staff ruined the experience.
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