| rev:text
| - I wish we would have thought to check the Yelp reviews before making the drive to this place. What an enormous waste of time.
My husband and I had an appointment to meet with a woman named Sparkle to check out a van we'd seen on their website. We fully intended on purchasing it, just wanted to test drive it first (obviously). When we got there, we were met by a guy named "Bud" who told us that Sparkle was at lunch but that she'd told him to go ahead and help us. Ok, cool.
We test drove the van. Fine and dandy. Went into one of the little cubicles to start the negotiation process. Maybe we've just been spoiled in the past, but usually you show up, negotiate a final price for the vehicle, and then discuss how you'll pay for it (trade-in valuation, financing options, etc). So, I was a little baffled when Bud started trying to discuss all of that up front before even telling us what they wanted for the van. And that's when it began. The obnoxious "well, let me go talk to my manager... I'll see what kind of deal I can get you... hey if you let us appraise your trade-in, it'll give me more leverage to work a deal.... blah blah blah".
We did our homework, knew EXACTLY what the trade-in value of our vehicle was. He came back twenty minutes later and offered us a "very generous" amount- which was over $6,000 UNDER the KBB trade-in value. Really? I understand that they'll never give you the FULL value, but we would have been INSANE to agree to that. After more waiting and back-and-forth, it became very clear that he wasn't going to stop jerking us around.
So, my husband politely told him that we weren't interested and asked for the keys back to our vehicle so we could leave. Boy did THAT strike a nerve. It wasn't until my husband asked a THIRD time for our keys back that Bud finally finished insulting us and threw the keys back across the table at us. He then got up and stormed out of the cubicle, leaving us both sitting there, completely dumbfounded.
We then realized that our car was not where we'd parked it (funny, we didn't give them permission to move it)... so my husband asked Bud where our car was parked. He waved his hand toward the door and told us "out there somewhere."
Honestly, I have NEVER seen such a childish, unprofessional display in my life. He was a perfectly nice guy until we told him we the terms he proposed wouldn't work for us. We're not unreasonable people, had he told us "I'm sorry this deal isn't going to work out, but I hope we can do business in the future" or something like that, we probably would have given the place a second chance. But now, there's no way in hell we'll ever step foot on that lot again.
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