Where is the zero stars for this one?!
As for the company 3 stars they couldn't get out for a few days and when they came they couldn't fix it that day (our water softener)
The rudeness even more so the cocky attitude from Jeremy was the highlight of this service call. Being a female I must not be intelligent or know anything. When he was done changing out our new softener he rang the door, my 14 yr old son answered and he said "I need to be paid, ya know I need money" (not seeing me walking up I over hear this and meet them in the garage) he says we're done and said btw "there ain't no salt" when I asked don't you think that's something someone should of told me prehand to have here OR SEEING THEY JUST BOUGHT IT UP THE STREET FROM ME THEY BUY IT AND CHARGE ME (minimum offer too?!) Jeremy rudely states how that ain't his fault it's dispatch issue. Then kept going on when I finally let him know he doesn't have to be a dick and maybe take the suggestion of telling a customer prehand about picking up salt! I know some places (lowes / rcWilly ) give you a bag or 2 when you buy one. Kinda defeats having one w no salt in it. How do they know it's working properly or etc?! Yes it's screwed in doesn't mean it's done or ready to go!
Star rating would of been a lot different same as I told him the proper wording to a customer is " oh yes mama' I'll let the office know about that. Again I'm sorry no one told you to have salt on hand but I'll let the office know" to throw hands up and rant about how it ain't my issue it's dispatch. Very rude! I don't care if it was gods fault humor me and say I'm sorry no one told you. As for the rest our time ended abruptly w out explaining or showing me anything on the new equipment- also forgetting all their tools and things in the garage while walking out after snagging a check....
Please have this one retrained w customer service skill and people skills! The whole thing would of went much better w out his smart a$$ rude mouth. To the point I asked him not to keep being A DCK!
I wouldn't use them again due to Jeremy but all the others have been ok.