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  • Met Robin at the home show and "we we're impressed". We scheduled an appt. and looked forward to seeing how much our window covering was going to cost, only to find out Robin was coming out an hour early because she had another appointment in Scottsdale that morning and insisted our appt. was 930, not 1030AM. What I find surprising is I was told that Robin doesn't do appt.s on Saturday and she was called to see if she would make an exception for me. I had other contractors who stuck to their SCHEDULED APPT that morning, so why should they be inconvenience because of her poor planning. Currently I was with a security rep for their 9AM appt and a landscaper coming at 10AM. It seemed Robin felt she was going to come out anyways and wanted to know how to get there and I should tell my security appt rep or landscaper to wait. Very Rude and inconsiderate, in addition clear directions and cross streets were given when I made the appt. A little professionalism in being prepared and not waiting to the last minute and then calling the home owner for directions would of been appreciated. In addition, I had blocked out 2 hours to meet with her for our appt. at 10:30 to pick out shutters and colors before our next home security person came at 12:30PM (picking out shutters/samples was also noted when I made the appt), so how was she going to do a Scottsdale appt. too that morning, even if the appt was 0930, which it WASN"T she was calling me at 9:10AM for directions 45 minutes away. Really?!!! So glad I dodged this bullet in customer service before any purchase, because shutters for 20 windows would have been expensive and future customer service would of been a disappointment. Go Riddens!
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