After recently eating dinner at Brothers, I left shocked. I will start with the positive..... The food is incredible. Large portions and incredibly flavourful.... It ends there.
Brothers is the type of dining establishment where if you are friends with the manger/bar tender/server, you are treated like a god. If you don't, be prepared to be treated like an afterthought. I have never been treated so poorly in a restaurant. From the cold reception, to the ignoring of us throughout our meal, it was not an enjoyable experience.
What really topped it off was when the manger/bar tender was mixing vodka cocktails. I inquired as to what he was making and if I could have one. His response...."DON'T EVEN LOOK AT IT CAUSE YOU ARE'NT GETTING ONE. You can only drink wine".
Then followed it up with "Do you want a Negroni? Well you can only have one at the end of your meal. Little kids drink Negroni during their meal". Has this guy never learned customer service??
After this incident I wanted to get out of there as quick as possible. I have never felt so unwelcomed in a restaurant in my life. I have worked in the service industry for many years and this is not how you treat customers. By all means wow your friends and loyal customers, but don't sweep the others under the rug. If you aren't a regular, be prepared to be shunned.