I filled out the online quote request for a large remodeling job at our house. It included enlarging a bedroom, or potentially adding one, and converting our carport into a garage. I missed a call from Jason the next day. He sounded nice enough. I called back and left a message with Bill. No return call. I called the next day. Again Bill answered and said he'd relay the message to Jason. No return call. I called one last time and still couldn't get through. Then I realized if I were hiring these guys I would really want them to be more accessible and willing to talk to me. It was horrible business practice and first impression. I would have probably have used these guys for the house we are trying to sell and the next one that we are soon buying if they had been reliable.