I've been looking for a Primary Care doctor in Glendale. I've had issues with physicians not paying attention to me when I'm describing my symptoms and then jumping to conclusions. I went to see Courtney, a PA at Arrowhead.
I got the feeling that she was not hearing what I was saying and didn't make the connection that I think is necessary in a doctor/patient relationship. This is just my opinion and please don't base your decisions based on my review.
She said I should get X-Rays of my ankle and an ultrasound in my shoulder. When I left, I got instructions on getting the X-Ray, but nothing on the Ultrasound. I still haven't had it and got no followup. I had to call them for my X-Ray result. Doctors are busy. I get that, but it seems, in general, they're so concerned about getting onto the next patient before 15 minutes or so, they don't pay attention to what patients are telling them.
The facility was very nice. The staff was just ok. I spoke to someone on the phone who called me at work while I was on a conference call. I asked her to call back but never heard from them again.
I have nothing against Courtney, but I'm looking for more personalized care and a practice with processes that guarantee closure and some form of satisfaction after an appointment. I was left in limbo on my shoulder problem and I really can't play phone tag. I'm busy, just like they are. I need a doctor who will own the problem just as I do in my line of work.