I usually love this location. But today, they lost a star. They are promoting their NEW Peppercorn Shrimp, right... Well, I go to order it and the employee (who must be new because I've never seen her at this location) bluntly says "We are all out." No apologies. No suggestions of anything else. Just a blank stare. Really? This is a new item and you run out? You don't stock enough? When has Panda Express run out? It's not even 6:00pm on Saturday! The rush hour has just begun!!
So I'm now a bit irritated and finish ordering, struggling to decide on the last entree. (It was SUPPOSED to be the NEW peppercorn shrimp.) I'm ordering for a big family of 5 so I'm spending close to $50, OK! So after I give payment she informs me that she won't fix my order until the food is ready. (2 of the stocked items I ordered were not cooked.) OK. Well. That's cool, I guess. Except for the fact that your warming trays are NOT stocked with food and it's 6:00 pm! Saturday rush hour! You KNOW this!
As I sit here typing this, there's a line out the door.
This is why I advise people to avoid Saturday at retail and chain places, or anywhere popular for that matter. Didn't listen to my own advice today. Boo me. Boo Panda Express.
I ordered a large drink, since I have to wait and all. You would think they would offer a free drink for all my troubles. Not today.
Again...Didn't listen to my own advice.
At least the food is hot and fresh. That's the silver lining. If it weren't for that and the fact that this location has been good to excellent before this experience, it would have had 2 stars instead of 3.
Order is up. Took 10 min. It better be right. It better be good. I've got hungry mouths to feed. Later!