I've stayed at this hotel only 3x and don't know why I bothered to give them another shot. Thinking their attitude would improve...me thinks not.
1) Was there around Thanksgiving this year and the quality of the rooms were as follows:
a) Carpet corners looked like a cat/dog has been chewing and naw-ing on them for the last few years. Bathrooms had wallpaper covering OLDER wallpaper. Why wouldn't you strip it and just redo it or paint it? The beds were HORRIBLE....the mattresses clearly were not replaced in YEARS. The TV -- we now have LCD and what's with the old cabinets? We had 2 little lamps and one electric socket that wasn't working.
2) When explaining our unhappiness with the room, the front desk asked us "so what do you want us to do about it?". I thought to myself "you have got to be kidding me....the economy is bad but there are 150+ other hotels to go to and they think their entitled"?
3) After mulling through 3 managers and raising a stink were we able to get issued a food credit. Even that took more than 6 hours to get. Disappointed in overall service, their total rewards program (how they are different "owners/operators" from the hotel that is. Getting things comped isn't so easy and unless you're famous, their motto seems to be just to STAND IN LINE...sorry guys, but our family had other options and we regret we chose your establishment to stay.
The long and short is this: don't get suckered into paying anything extra for a room that they cannot guarantee for you because you may end up in a worse off room and even asking to change properties won't happen.
I will never stay here AGAIN and I will stay at the Westin or off the strip before staying here ever again. I don't care if they offered the rooms for free. The hotel overall is smoky, dingy in the hallways, and not quick to respond to fixing things. They will "get to it when they can" and that can take up to 1.5 days.
For the prices of these rooms at retail, go stay at Vdara or Cosmopolitan. Even the Bellagio standard rooms are nicer than this place.