I just had an experience that made my day! I went to Pep Boys thinking that I had an oil leak from a faulty oil change (done elsewhere). I asked that I have them change the oil since I had doubts about the prior work. Nick Gregson greeted me and explained that he wanted to inspect the car first and would't just do another oil change and have me pay for a service that wasn't needed. A few minutes later he explained that the filter was not leaking but that the prior station had spilled oil on the pan underneath the filter and that was the residual oil that was dripping on the ground. The oil level was fine and the filter was secure. I found this to be extremely honest!! He could easily have charged me for repairs. He also rotated my tires free of charge. The tech, Devin, came out of the garage to explain that he cleaned off the plate and checked all the fluid levels. All the employees were extremely gracious and accommodating! Pep Boys - you got a customer for life. I will never go elsewhere. You are the epitome of excellent customer service!!! Thank you - Devin, Stephen, Ronnie and Nick.