Came in twice today while i was staying at the planet hollywood hotel. Once in the downstairs location and once in the upstairs casino location. I had a large pumpkin spice late for breakfast and it was alright. The pumpkin/cinnamon powder wasn't fully mixed in so i had a little unpleasant surprise at the end of my drink. The second time i stopped by to ask for a watercup, and guess what, they charge! I had no money on me and was denied when i asked twice and explained how thirsty i was. I am unsure of the employees name but she had a nasty attitude and didn't want to even give me ice for free. I think I'm still human and deserve some kind of courtesy from a business i am returning to. Luckily another employee named Anton stepped in and offered me water out of a paper cup instead of a plastic one. They apparently charge for the plastic cup, makes no sense to me. I honestly would expect more from this kind of location. One star for Anton, i will not be drinking coffee at Starbucks again.