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  • I have never been more unhappy with a gym than this Lifetime Fitness location. I would say at least half the time I go the steam room and/or showers are broken. I originally joined partially because of the amenities and also because I was told a location closer to me would be opening by the end of the year. I have recently come to find out that location won't open until the end of 2019 and now I am stuck driving almost 30 minutes to get to this location. On top of all that the amount of weight machines they actually have is less than most other gyms because they have dedicated so much space to upsell equipment to try to force you to pay extra for trainers and paid classes. I tried speaking with the person who signed me up originally and they quickly turned cold and said too bad you can't get out of your contract. I offered to pay a cancellation fee, but they don't offer that. After speaking with him I called the Corporate offices and spoke with a girl who was extremely rude and and told me I should've used my 7 day cancellation period if I didn't want to be with them. After trying to explain I would happily join again when the new gym closer to me opens and I think it's bad customer service to not want to help your current customers, she laughed and said why would she want to help someone who wants to cancel and told me to have a nice day and hang up. Unfortunately pretty much everyone I know in my area plans on joining the Lifetime once it opens at the Biltmore, but I will now do everything in my power to make sure that nobody I know or talk to gives a dollar to this company.
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