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| - Settle in friends, it's gonna be a long one. I can only hope that the fire that burns within me against this business can implore you to rethink setting foot inside.
My car was losing power at red lights and the engine/exhaust light was on. I took it in, left it overnight, and returned the next day to find a whopping $1000 in repairs needed to be done. Fine. I allowed the repairs and threw on an oil change even though I know they screw you on price with oil changes at the dealer, but whatever.
They claimed the problem was the spark plugs and the "combi valve," whatever the hell that means, and I figured that they knew what they were doing. I was so very wrong.
Fast forward 10 days when at red lights, my car stops at red lights again and the engine light comes back on. I take it back in, furious that it went wrong because I had an impending trip to Los Angeles within the next 12 hours. I again go in for a diagnostic of what's wrong and never do they ask me if I would like a loaner vehicle or any kind of recompense for the inconvenience of having to come back for the exact same problem ten days apart. The next day, I am told it is this time a "fuel pump" that is causing my car to stop and that I will need another $600 in repairs.
I proceeded to talk to the service director at Findlay Volkswagen, who told me that since I had driven 88,000 miles on this part, it just had worn out. I told him that his team did not properly diagnose the problem the first time, and I was not interested in paying for their mistakes. I additionally told him to not pee on my leg and tell me it was raining, that I was being taken advantage of because I was a female, and a myriad of other quips I am putting in my own personal hall of fame.
I demanded a loaner vehicle for my trip to LA while the morons in the back tried to get my vehicle right for the second time. I also refused to pay any labor cost for their misdiagnosis (an offer that the service director made, claiming he was being "more than generous"). When I picked up my car, I talked to the person beneath the service director, telling him to tell their sales department that they lost a sale due to their ineptitude at diagnosing vehicles. I do not believe that two different parts caused the exact same problem to happen ten days apart. I believe they didn't know what was wrong and they used my car as "practice."
In the end, this secondary part cost me over $250. Apparently, you have to throw a fit to the service director to get any kind of deal on "genuine Volkswagen parts and service."
I will say that Monique and Bob at the service desk are decent humans and I feel bad that this review may be a reflection on them. It's not. It's on the pisspoor diagnostic team in the back who couldn't seem to get it right the first time.
When I trade in my vehicle, it will ABSOLUTELY NOT be to a Findlay. This rage brought to you by my $1300 credit card bill.
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