Let me start out by saying the bill for my wife, son and I was $48.13, which is quite expensive for lunch! That's two burgers and fries and a kids burger and milk shake. We asked for our burgers to be "medium well." My burger came out medium rare at best and my wife's came out just short of raw. We aren't the type to send food back to a kitchen as I have worked in the service industry. I will say that my burger was delicious and I ate the entire thing. When our server came back I told him he should tell the kitchen they need to cook their burgers a bit longer and he asked to show my wife's plate to the kitchen. When he came back he said the kitchen agreed that it was "a bit under medium." Now folks...this wasn't a bit under medium. My burger was more than a bit under medium, I should have taken a picture of the burger so you could see how much raw meat there was that she didn't eat.
When I am paying nearly $50 for burgers and fries at lunch before tip, I would expect my food to be near perfect and if it's not for the restaurant to make it right. They fell far short in a number of areas and at that price I will not be back. Your apology doesn't make up for the food that we could eat. Needless to say, we won't be back...