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| - I am a Hyatt Gold Passport member and I have frequently stayed at Hyatt Place when I travel. Under the recommendation of me and my cousin, our family decided to stay at this hotel for our family reunion (approx 25-30 people).
Things I liked about this hotel:
-Convenience to Old Town area and cart drivers
-Hotel grounds were nice/clean and safe
-Comfortable beds
-Hotel staff was generally friendly and very accommodating to our group (special kudos to Erik, Evi and Rick)
-Seating in the hotel was adequate and comfortable
-Nice Pool area - sizable shaded area, comfortable lounge chairs, towels provided near pool, periodic misting
-Above average breakfast included with stay- decent options, hot and cold, good taste (except the fruit)
-Free wireless
Things that could be improved:
-Check in was painful. For some reason they could not find my name quickly, and they never did get my parent's reservation correct after several calls prior to arrival and even after checking in. It took them a long time and several people to get them checked in, and my mom's last name was still incorrect when she received the checkout bill.
-Husband's key kept getting disabled throughout the stay (he was not putting it next to his phone or anything). He had to get a new key each day.
-Elevators were extremely slow
-Small bathroom
-Gym was small/lacking equipment (1 bike, 2 treadmills and an elliptical). No weights/weight machine or anything else. But they did have a water cooler and towels there.
-Drinks were expensive ($7 or $7.50 for a 1-shot drink)
-Would have been nice if there were more condiments put out so we can take them to the table - had to keep getting up to add ketchup, salt, pepper, etc
-Would have liked to have flavored coffee creamers, only half and half was available
My biggest issue was the rate and some random issues while booking the rooms and changing over the credit cards. For a group with 25-30 people, I was not pleased at all with the various/higher room rate(s) we received. We went through the sales group as directed and booked together, but everyone had different rates ranging from something like $103 to $193 per night, plus taxes which are somewhere in the range of $25-40 per night extra). One family member who booked at the last minute ended up having a lower rate than others who booked as part of the group. This seemed somewhat shady. I didn't want this to mess up my weekend with the family, so I decided to speak with the Assistant Manager about it upon checkout. Basically she she was unapologetic, stating she cannot go back and change the rate, she said that everyone had different rates and that we should have gone through sales to book (umm, we did!).
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