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  • Used to love this place. The food tastes delicious and they have wifi, so I can study here. I introduced many of my family and friends to this place. That being said, the service is below average. Not only is the wait time long (they only had 2 or 3 waffle makers, understandable bc they're a small mom and pop shop which I loved), but the owner/worker takes customer requests and suggestions personally. I asked for strawberries and Nutella on my waffle, as I always ordered it. When I received it, there were no strawberries. I hate to complain about food bc they have the power to spit in it when you're not looking, but I thought they'd be ok with me asking since I'd been there several times previously. When I asked, they took a few minutes and handed over a small bowl of sliced strawberries. I thought they were going to add it to my plate, so I brought it up to the counter. When she saw I did this, she grudgingly said,"Oh, you wanted ME to put those on there?" I replied that I could do it, a little embarrassed. The reason this was a red flag for me is because one of my earlier stops there, I heard the staff talking about a recent Yelp review. The review spoke of the bad service the customer received. The girl in question defended herself and stated she did nothing wrong. I didn't think anything of this the first time. A subsequent time I was there, a foreign couple (Italian accent?) was asking why their 2 waffles were not similar and if they could remake one because they enjoyed the crispier one. The same owner/worker who didn't take criticism well kept insisting that it was made the same and they just had to let it sit longer to get the crispy consistency. At that point, I hadn't been crossed by one of her moods yet, so I continued visiting to get my delicious coffee, waffles and to study. Then, that day hit as it inevitably would. I haven't returned since and don't intend to. Customer service is key, any business owner should know this. Since I know you (the owners) read the Yelp reviews, I'd like to offer up some constructive criticism: you should cater to your customers. If you take these comments personally and become defensive, your customers will only continue to be dissatisfied with your service.
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