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| - I have to say I've heard endless things about Sugar Factory, usually about the cool drinks. Last night I went there for the first time ever and it will absolutely be the last time I go there. A friend of mine had complained about a food item he ordered which the menu clearly states is TWO veggie patties. Not only did it get served incorrectly, but then on top of it when my friend had vocalized his concern to our waiter, he then proceeded to get the manager. Now I have been a manager for a company for four + years, and I have to say the way this manager not only approached our table (which he had his hand on our empty chair and was slouching) and then instead of introducing himself and asking how our meal was he said "Whats wrong with your food?" REALLY? I honestly was dumb founded. After a few minutes of his bantering with my friend (who granted yes he was getting upset) But on top of it the manager said they had been changing their menus and and the menu did state that it came with TWO patties, but then when we asked to have what the menu stated he claimed his chef "would not allow that," which makes NO sense. Then he proceeds to tell my friend that sarcasm will get him nowhere.... I'm sorry, my friend was not being sarcastic, I then put my opinion on the table and reexplained what my friend had said he then stated all he could offer was 50% off the meal. Okay, so let me get this right... instead of just letting the two people who want an extra veggie patty like your menu clearly states (which is probably $2) you then instead say you will give them 50% off their meal? Makes no sense, they just want what they ordered. Then not only that, but religiously through our entire meal, the manager was gossiping to all the other waiters and waitress' who kept staring at us. Then our waiter also went to another waitress and started gossiping. This was BY FAR thee worst experiences I've ever had- being in management I am IMMENSELY disgusted by this managers behavior and I will do everything in my power to make sure it is known. All this manager had to do was approach our table and say, "I'm sorry, I heard you had inquiry about your menu choice, I've very sorry for the inconvenience, but we are in the middle of changing our menu, and I am aware it does say two patties, but at this time I cannot give you two patties, however we can make you a different meal if you like or you can pay the extra for another patty, and furthermore I am very sorry for the inconvenience." BUT no... he was the most rude, abrupt and inconsiderate manager I've ever met. My bill alone with my friend was $50 and that wasn't including my three other friends bill, we didn't tip the waiter and I will NEVER, EVER go back here again.
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