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| - Longhorn is part of the Darden chain and, as such, it should be good for a reliable 3-star review. But, tonight, that was far from the case. There were a number of issues and I'll try to detail each one
First, let's talk about the atmosphere. This location is "open plan", meaning that there isn't a wall between the bar area and the dining area. The lack of a wall was painfully apparent thanks to one gentleman in one group. This individual was speaking to the rest of the groups up at volume more appropriate for a loud, campus-style setting. His Constitutional rights give him freedom of expression, but its well within my rights to not be subject to loud, racist, and homophobic comments. I thought this was a family establishment.
Next, let's talk about the service, or lack thereof. We saw our server a total of five (5) times. One of those was the typical drive-by to make sure the runner had delivered everything. Another one was to correct a glaring error on the bill. None of these visits managed to produce an offer of a refill on my beverage or even a glass of water.
Now, I'll attempt to describe the food. My wife ordered the Kobe steak melt. Afterwards, she was of the opinion that it was little better than a cheese-steak sandwich from a run of the mill stand. I, on the other hand, was foolish enough to order a bacon cheeseburger. A steak place should know how todo this, right? Wrong. While visually appealing when served, the meat was undercooked from my routine order of 'medium' (the red juice on the plate should have given this away). The hidden, lower half of the bun had been mashed to the thickness of a saltine cracker as well as being soaking wet from said red juice. Inexplicably, there were slices of the same Kobe beef from my wife's sandwich on top. There was no space and very little seasoning resulting in one of the most flavorless burgers I have ever eaten.
Finally, let's talk about Longhorn's points program. Several visits ago, there was a big pitch to sign up. At this point I believe this was just a ruse to collect my phone number and email address. I had hoped that the server's would ask about membership,s but they don't. And I typically forget to bring it up until after I've left. All I've gotten from this program is nagging email messages reminding me that my points are a lost to expire. After this visit, I'm pretty sure they will.
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