These bit&3$ are something else, I called because I was referred and asked the receptionist which providers are in the central Phoenix location... huge interruption in her day.. she transferred me to a mailbox and I called back explained what happened and she put me on hold.. the hold message/music answered my question, but how sad is it that she couldn't take the time to communicate four to five names?? Never saw/spoke to a provider there but whom ever hired the office staff has to be a terrible manager! Those answering the phones are a reflection of someone's leadership. Practice owners: train or let them go. People have choices as to where they take their kids, I hear the ones on Medicaid do too.