My nail tech that usually does my nails quit without saying where she was going so I was forced to look for a new place. I went online and found this place since the reviews here were great. First I tried calling about 7 times and no one answered the phone. Finally I decided to drive over there and as I was driving they called me back and left a message. But since I was driving I couldn't answer the phone, so I walk in to try to make an appointment. I thought that if they couldn't see me right now I could go and do some shopping and could come back after that. So I came in through the door and the whole staff looked at me and rolled their eyes and I felt so uncomfortable and pre-judged! It was very apparent that it bothered them that I walked in to try to make an appointment. The place was nicely decorated and I would have liked to have at least tried them out, but they didn't have an appointment available till way later that day and not for everything that I needed. I like to do my nails and pedicure every 2 weeks without fail and still in the search for a new nail salon. If they don't like people walking in to their salon without an appointment, they should answer the phone. They just lost out on a potential new client that does not mind spending a few extra bucks for nice nails.