This is my first Shake shack experience. When I first walked in there was a nice lady there assisting people in line, which is a good idea since many like myself are first timers. The menu seemed overwhelming at first but I just ordered a simple single stack burger. I'm not a fancy burger person so I don't like all these crazy toppings on my burger. I like good meat and a solid bun along with tomatoes and lettuce.
The staff seemed very efficient and they have a good system when it came to refills. They have a lot of drink options. They also came around and checked on us made sure everything was ok. I saw them constantly wiping the communal areas and continuously restocking.
The food itself was just ok to me. The burger was good but nothing amazing. Their buns were delicious though. The fries i don't know what it is about crinkle cut fries but I do not like them. They recommended the cheese fries and it didn't do anything for me. I actually wished i got regular fries in stead. I probably will give this another try.