I rolled in on a busy day wanting to get a detail done but all there detail specialists where already booked up for the next 3 hours from other detail jobs that came before me. The gentleman helping me grabbed his manager to see what they could do (it was my only day off for the next 2 weeks) the manager more than happily decided to do the work himself and get my truck detailed for me,himself that's a leader right there! Did a killer job, got my truck shinning again with no more scratches! Was very happy and impressed!