This was my 3rd visit to Smashburger and unfortunately it was not a great experience. Don't get me wrong, the food was still very good although I think it had sat for a while before getting to my table. The big issue was that it took 25 minutes before they delivered my cheeseburger and fries to my table. They were certainly having some sort of issue because the restaurant was not crazy busy. I think it was system or kitchen related. Others around my table had problems with their order and delays.
With this said, I definitely will return. Problems happen sometimes - I won't hold this against them.