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| - I had a terrible experience here. I'm sure there are a lot of perks to this little shop but the service I experienced makes me never put foot in this store again, and I've told my design student friends to never come here.
Basically I was in desperate need of a serger for my school project and all of the school sergers were either broken or in use. So my boyfriend found this store online and saw that they offer the use of sergers for $7/hr. What a fantastic idea! Especially for design students like myself who don't own a serger and need immediate access to one.
I called ahead of time and asked if I could use their serger and mentioned that I had my own serger thread with me. The girl on the phone was very nice and said I could definitely use one before they closed at 5pm. I was stoked. Once I got to the store, there seemed to be a class going on, which was fine, I was quiet. A lady with black hair and bright blue eyes saw me and I said hi and asked how her day was. She said hi and disregarded my friendliness. I then asked if I could use the serger. She became irritated and she immediately asked "have you ever used one before?" in a very unfriendly tone. Yes, I have, many times. I told her I brought my own serger thread and she seemed pissed off, glared at me and said "do you know how to change it?" Yes I do. She turned around and began to walk to the back of the store where the sergers were. I assumed she wanted me to come so I followed. While she was back there, she ordered me to wait at the front in an unfriendly tone again by saying "you can go to the front." I was taken aback and immediately walked to the front.
She was extremely unfriendly and made me feel very unwelcomed in her store. I felt as if I had done something wrong when all I did was ask for one of their advertised and provided services. Fair enough, sergers can get broken easily or can be a pain to rethread, but you should be prepared for this if you're advertising and providing this service. And you should respect your customers. I hadn't even used the serger yet!
I didn't end up serging my pieces because the serger ruined some of my fabric and the ambience of the shop made me feel very unwelcomed. It was honestly more trouble than it was worth, plus I didn't want to have to talk to this woman again.
Needless to say, it was an epic failed attempt to serge my pieces and what I got from the store was a very unpleasant and horrific experience. The customer service is horrible. I hope that other customers have a much better time there than I did. But for now, I will never enter this store again and neither will any students from my school.
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