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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Paradise Bakery is a great restaurant that serves delicious food! What they don't have is an idea of what service means. Today I walked in to buy a box of assorted cookies. I walk up to the dessert counter and Dee (supervisor) was busy talking to her manager, they were at a register clearly very interested in their task. I patiently waited eventually Dee broke away to tell me I order food down the counter, as soon as I asked for an assorted box of of cookies she points out a line at the far end of the counter and says "she has more cookies over there". I quickly recognized she did not want to assist me. I said thank you and went and stood in the 6 person line. I was asked by the employee at the salad station If I would like a salad and I declined and thanked her for offering assistance. I then asked who the manager is and she pointed out Dee the original person who did not want to assist me, I replied "of course she is" and went about waiting in the line. I get down to being the third person in line and the Dee comes over and asks what type of cookies I would like. I don't know if the salad employee said something to her and that spurred her to offer assistance but it was an insincere attempt to correct a missed opportunity. I said thank you but I will wait for my turn in line for assistance from the employee you directed me to. I'm very disappointed that Dee felt that the task interaction with her manager was more important than a paying customer. I'm equally disappointed that upon witnessing the interaction the Manger retreated to the back before her name could be noted or she had to work with a customer. Overall today's experience was not Paradise Bakery's best example of their ingredients for success: "Our goal at Paradise Bakery & Cafe is that your experience from the presentation to the product quality to the exceptional service is so special, that you tell a friend, "You have to go to Paradise." I hope you you receive better service than I did. -Robert Mejia
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