This issue is with the tech and Jordan a supervisor. I was charging my new S7 Edge when I got a warning about the phone overheating. I tried to close the apps but the touchscreen was not working. I was able to reboot using the buttons. The phone came on with a green screen. I have insurance so I took it into this store. I told them not to wipe the system for any reason as I had vacation pictures I needed. Tech calls me over and tells me phone needs to be replaced. He then tells me he wiped the system. Thanks,
I called the next day and asked for the Supervisor. I am told his name is Jordan but he is at lunch and he will call me back. After a few hours I call back and Jordan answers the phone. I mentioned that I had left a message for him earlier. He acted surprised and asked who I spoke to. However, without any further information, he later tells me his tech determined there was water damage and I would have to file a claim. How does he know who I am if he didn't get the message? I asked him to do a actual water damage test and not just rely on a visual inspection. He said his techs report was final. I have been with Sprint since 2002 and surprised to get this type of attitude.