Been going here since before my 10 yr old daughter was born. They've gone through a lot of employees since then but I have never once encountered a rude employee, never had a problem with them replacing a wrong drink wether prepared by mistake or by me ordering the wrong drink. They are always on top of their roles as employees and if people have issues with this place I think they need to take a look in the mirror and stop blaming these people. They work hard and too deal with a lot of people and work a lot of hours. They open at 4:30am when most are still asleep. So before you start judging others walk a day in their shoes people!!!!! This place is fantastic.