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  • I have "attempted" and PAID for THREE online orders since May 2014; it is now May 27th and I have NEVER received ONE item! The first order was to be shipped to my house-after 10 days I called and they had NO record - SORRY for me as I used a $100 Gift Card and threw it out after I received my Confirmation Email-and they state that even though I can provide the date I got the $100 gift card and CLEARLY they should have record of payment -they can't help me. I cooled off and placed another online order for 12 items (ALL items stated that there were IN STOCK in the STORE) - and paid; 30 min later received a refund to my PayPal acct as 8 items were NOT IN STOCK and I'm still waiting to hear about the 3 items (it's been 6 days now). Memorial Day Specials, received email that I was given $40 in Shop Your Reward points towards purchase-so I stupidly AGAIN placed an order - and yup - same thing - I double checked every color to ensure that I was ONLY ordering items that were in stock at 4500 Rancho Drive and not anything I had to wait to arrive and my ENTIRE order was cancelled and to finish my off, I NEVER got my $40 Shop Your Reward Bonus points. I have called Customer Service & chatted with Kmart until I am BLUE in the face and their standard response "this is above any level of what I can help you with" so when I asked to be elevated to someone who has a brain and ability - then things get "worse" between us. So... I was leaving to fly out of town May 28th and NEEDED these items for the trip and it is now 24 hrs before, I have not recd a text or email stating that the 3 surviving items out of 24 items total are ready yet - I GIVE UP and recommend that no one EVER use their online ordering system. I am 100% disabled so do over 90% of my shopping online and NEVER in 15 yrs have I had such horrible service; unqualified Customer Service workers and basically they have the lousiest attitude about WANTING to make you happy! I WAS trying to spread my money around so we didn't have a monopoly of Walmart - but I will NEVER shop at Kmart again. As it was, I had to drive by 2 Walmarts and 1 Target to get to my closest Kmart and I was doing them a FAVOR by trying to be loyal and provide them with business - I've lost $100 and over 3 weeks time trying to order shorts/capris/polo shirts - well it is Spring/Summer time and these SHOULD be available - shouldn't they? RUN from Kmart and NEVER place an order online- three times in 25 days I still have NO merchandise but lost $100 gift card! DISASTROUS Corporation and Policies in place and they just seem to have given up the "fight" and spirit to WANT to PLEASE customers. If you attempt to place an order online, have a backup order somewhere else because I don't believe ALL 3 of my orders being accepted (ALL IN STOCK at 4500 Rancho Drive) and then receiving refunds (partial), reward points GONE - and then "No, we don't have ANY of those items in stock" - is that the easy way out or do they not have the time to run around the store and get the items is what I'm wondering - because what store when it was 106 degrees yesterday does not have SHORTS and SUMMER CLOTHES in Size Small (very easy size to find) - There is just NO EXCUSE for Kmart to be in business anymore!
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