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  • We have driven 30 minutes to eat here, several times. We love(ed) it. Two weeks ago we made the drive to take a friend that was visiting to taste their amazing food... Or so we thought. I've NEVER had such a terrible customer service experience with a place, especially when the staff they send to the table tells you their manager is in the wrong! We ordered tacos, street corn and carne asada fries. Everything was great, except the carne asada fries. Now please understand my husband is the type that will eat a wrong or bad meal before complaining, and we aren't the types to ever send food back. But our fries showed up the table NOT COOKED. Literally they were cold, mushy, and white. When's the last time you got served white fries? My husband took them back to the counter and asked if they could please remake them. Over 10 minutes later they brought THE SAME box of fries back and this is what the waitress told us... "I'm sorry, but my manager said this is how are fries are made and they will be the same if we remake them. He said to tell you that we just changed the oil two days ago so even if we cooked them for 30 minutes, they'd still be the same color". I told her I'm really sorry, but your manager is wrong, and clearly doesn't know what he or she is talking about, and not to mention this is terrible customer service. I told her I wanted new fries or our money back as those were not edible. She took them back and about five minutes later a really nice young man walked up. I fully expected him to be the manager, but he was a cashier. He told us he'd get us a refund, apologized for the poor service and agreed we were correct and the manager was wrong! Another ten minutes, a conversation at the cash register about our fries amongst staff and we finally got our money back. I told the nice young man to let his manager know I'd be calling THEIR boss. He very sweetly gave me the number to call and said please do. I've not called yet, but I plan to. I'm a business owner and if one of my staff treated a customer that way, they would be promptly unemployed. While the customer may not always be right, your fries should never be white... Shame shame Taco Y Taco. Not worth the drive to be served undercooked food and treated TERRIBLY
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