If there was an option for zero stars I would do it. Totally agree with KK W and others. Where to start. My mother-in-law "won" a security system a few years ago. She passed away on Dec 18th of last year. I've done everything that a representative required of me (letting them know to cancel service, send in the death certificate) and now I'm getting the run around from the cancellation department and their "manager" (since they still charged the monthly fee in Jan and Feb). It's their policy to have a 30-day cancellation letter and a death certificate. Of course I wasn't told of the letter as I spoke directly to a representative. Left several messages in the past few days without call back. Then when I call back AGAIN I get RUDE, HORRIBLE customer service and was hung up on by the cancellation department after they said I needed to talk to the original rep. Are you kidding me? WHAT A CROCK. I'm surprised there isn't more reviews about them.