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  • I have to say, I love my Paradise Bakery on the reg, but I can honestly say this is the first time I've been severely disappointed. The customer service here is deplorable. We came in to order dinner to go; the boyfriend ordered an easy ham and cheese sammich, no problems there. I ordered a pick two, southwest chicken caesar and a frontega chicken on ciabatta, the gal tells me they're out of ciabatta, no problem, I'll take it with the foccacia it usually comes on. She says all they have is the asiago foccacia, close enough, I'll take it. The girl seemed really rushed and gave us our total twice before we were even done ordering. We went to go get drinks (side note, all the tea except for hibiscus was out, argh!) and the sandwich gal comes up and tells me they're out of the asiago focaccia. I asked her if I could do the chicken salad sandwich instead and she looked at me confused. I found on the menu it's actually referred to as the "chicken walnut" so that's my bad I guess. They brought our order out and we checked our bag, no salad. I went up to the girl that rang us up and advised her we were just missing our salad and she looks at me confused and asks, "salad?" And I said yes, my pick two chicken caesar, she asked the salad person if she made it and they replied no, and asks me if I wanted it for here or to go. Why would I want everything to go except my salad? Anyways, cut to getting home and there's no chicken in my southwest chicken caesar. At this point, I'm aggravated. I go to find the always included cookie to numb the pain, and low and behold the cookies are also missing, despite being included on our receipt. We love Paradise but unfortunately we will not be returning to this location, despite the closer drive.
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