This is our second visit here. Our first visit went okay, the service was mediocre but we did find the pizza to be good so that led is to come back a second time. The second visit was an entirely different story. First it took about 20 mins before we had a server to even put a drink order in. That server advised us she was there to get drinks and would sort out who our server was. This after we had to advise another server that we hadn't received any service. Our drinks showed up promptly along with our apologetic server. We put our order in and it took about 30 mins to get the food. Our server did check back with us shortly after that but then we didn't see her again for about 30 mins. I ordered the Hamwich and it would've been pretty good if it was served warm & toasted but it came out like any other cold cut sandwich and that was very disappointing. Meanwhile the pizza we ordered showed up after the other items and it was not our pizza. After this a manager came to visit us and apologized for all that had gone wrong, he did buy our drinks and offer us their friends and family discount along with another pizza made to order to take home. While in the end they made things right we won't be back to this place due to the inconsistency. Such a shame because the building itself is fabulous and has the potential to be a really great place.