I went with a large group on a Friday night. My bias lies in that I usually don't like to eat at chain restaurants, however my expectations were low so I guess there was room to be pleasantly delighted. There was plenty of room for us. Service was good. The burgers looked terrible, and from what I hear they were about as bad as they looked, my boyfriend was irritated that his fries and burger weren't warm enough.
I had the ribs, which exceeded my expectations and sadly were better than the ribs I've had at higher end restaurants elsewhere in Toronto. The portions are huge.
I wouldn't go back again, but that's because there's so many other restaurants to try. If I were taken to this restaurant, I would happily order the ribs again.