The worst run place that I have ever experienced. I don't understand how it can take from 15-30 minutes to check one person in. Is this everyone's first rodeo? I had my reservation, credit card and license in hand and was out in 10 minutes. I wasn't interested in their make believe upgrade in car (for only 10 a day MORE) or their expensive insurance or the high price gas that is cheaper than the gas station until they tack on the service charge. I was in and out. Now I am wondering if the people that go there rode the little bus to school and the workers there aren't much brighter.
Customer service was bad. The only thing I could suggest is avoid landing in Vegas any later than 930 and then spend 27 on a taxi and avoid the 2 shuttles to get to the rental agency. That kept us waiting only 50 minutes in line