We went to eat here on a Wednesday night. Kind of crowded, but still we were seated within about 10 minutes (party of 2).
We were seated, then we waited.. and waited. Finally another waiter came to take our drink and food order, he said the assigned waiter was too busy. We gave him our non-complicated order: appetizer, 2 entrees and 2 drinks. Our assigned waiter finally came around, oblivious to the fact that someone else already took our order.
Food came out fairly quickly, could have been a bit faster. Our assigned waiter brought out our entrees - no appetizer. I was a bit frustrated, but we began to ate our meals anyway. After awhile I think our waiter know how irritated we were, so the manager came by. The manager apologized (which was great), ordered our appetizer and brought it out immediately and offered us a dessert - all on the house!
I was very impressed with their ability to sense a problem and quickly correct it. For that, I will definitely return!!