Rude staff
The rooms are nice, room service food was delicious but takes about 45 mins to come to your room. We broke glass in our room and left to go to an event expecting it to be cleaned, nobody cleaned the glass and when we came bak the room was dark my boyfriend cut his foot deeply. We ended up in the hospital, when we came back from the hospital, broken glass was still everywhere on the floor along with blood and this is after the hotel staff already know about the incident.
We went to javier's at aria and we weren't happy with a dish. They didn't want to take it off the bill and the manager called aria's security. They were rude and told us they will call the cops on us if we don't pay. I understand if they choose not to do anything about a customer satisfaction, but bringing up the fact that they wanna call the cops on their own hotel resident over not being happy with their food can totally ruin one's trip. It was unprofessional. They treated us like we were some peasants. We were paying so much for the room and room service and everything else to have a nice trip. But this one really ruined everything.
At the end we went to management and complained and they said they cant do anything about it and acted all careless. They really didn't care and i am not exaggerating. This is true story word by word.
Thank you